A recent study shows that 42% of a manager’s time is spent on reaching an agreement with others when conflicts occur. As such, workplace conflict has become a hot issue amongst managers and HR professionals. Workplace conflicts often stem from a simple misunderstanding; the solution is finding a common language to help explain why others act the way they do in a situation of conflict.
The Dealing with Conflict Instrument presents five conflict-handling styles. The five styles; accommodate, avoid, compromise, compete, and collaborate, encompass all the effective ways of dealing with conflict. Participants will learn about their own natural style tendencies, while the information gathered from the optional Dealing with Conflict Instrument 360-Degree Feedback Set will give them insight into how they are perceived by others when resolving conflicts. For further support material, The Dealing with Conflict Participant Course Book offers practical activities and solutions when delivering multi-day workshops. The combined results of these assessments indicate which styles of conflict resolution need the most improvement.
Participants will explore the characteristics of each conflict-handling style which will help them develop greater style flexibility. In order to decide which style is best in a given situation, they will learn to dissect situations, using Conflict Situation Analysis.
The Dealing with Conflict Instrument is a significant improvement over conventional conflict assessments. It shortens usage time, produces clearer and more user-friendly results, and includes helpful support material. Dealing with Conflict is compatible with most existing training programs and is the easiest way to update your assessment materials.
Keep an eye on our website, we have a number of exciting new developments in the works that we look forward to sharing with you.
As always, please contact our customer service team for more information on any of the resources in our catalogue, or if you are looking for something that you don't see.
~ The CLS Customer Service Team
We have always sought to offer our clients the products that exemplify the best and brightest materials for each of their many and varied professions. Please make sure to explore the premier additions to our collection displayed in our featured products section.
